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Privacy controls before your account opens

sky888 keeps your account data, cookie choices, device logs and Touch 'n Go, GrabPay, Boost dan FPX records under one Privacy Policy, so you know what we collect…

Account data scopeCookie choice recordPayment data contextAccess request path
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sky888 Privacy controls before your account opens
CONTACT PATHS

Three ways to reach privacy support

Privacy requests need a clear route, so we keep account, cookie and payment-data questions separate from lobby chat.

Live chat privacy handover Start in live chat when you need the privacy queue.
Email data requests Email works for access, correction and deletion requests that need written detail.
Security escalation Use the security route if you think your account data was exposed.
ACCOUNT CARE

Six privacy checks inside sky888

Your data moves through several checks before it reaches support, payments or security tools.

Data we collect

Account details, contact data, device logs, session IDs, cookie choices and payment references form the core record. Game activity such as Immersive Roulette or Crash X is tied to your account only where history requires it.

Why we use it

We use data to keep your login working, confirm Touch 'n Go, GrabPay, Boost dan FPX activity, detect risky access, answer your privacy requests and meet duties that apply to account operations.

Cookie controls

Cookies help keep you signed in, remember language choices and protect the wallet page from repeated failed access. You can change browser settings, but some account features may need session cookies.

Retention periods

Some records must stay for security, dispute handling and legal reasons after an account closes. When retention no longer applies, we remove direct identifiers or delete the record from active systems.

Partner access

Service partners see only the data needed for their task, such as payment confirmation, hosting, analytics or customer-care tools. Contracts require them to protect the data and return or delete it when instructed.

Correction requests

If your phone number, name spelling or email is wrong, ask us to correct it before wallet checks continue. We may request proof so the change does not expose another account.

Privacy questions before you open an account

This section answers practical questions about our Privacy Policy before you share personal data with us. It covers account records, cookie settings, payment references, rights requests and the checks we use before changing or releasing data. If your question involves a law in Malaysia or another permitted area, we will handle it according to the rule that applies to your account.

It covers account details, contact data, login records, device signals, cookie choices, support messages and payment references. It also covers activity records needed to keep your account history accurate and to handle privacy requests.

We keep Touch 'n Go, GrabPay, Boost dan FPX references so wallet activity can be matched to your account, checked for errors and handled if you raise a privacy or dispute request.

Yes. Contact us through chat handover or email and state that you want access to your data. We will confirm your identity first, then provide data allowed by applicable law.

Send the correct details with proof that ties them to your account, such as phone verification or payment reference. We update records after identity checks so another person cannot change your data.

Cookies are used for session control, preference memory, security checks and grouped analytics. Where third-party tools are used, we limit them to purposes described in this Privacy Policy and your browser controls still apply.

Retention depends on the record type. Security logs, payment references and support messages may remain for legal, dispute or account-safety reasons, then we delete or anonymise them when those reasons end.

Use the privacy email route or ask live chat to hand the request to the privacy team. We will check your identity and explain whether any legal retention duty still applies.

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